1. Medical Disclaimer

“Reach Out Home Health Care provides non-emergency healthcare services, including home care, nursing, and ambulance services. However, this platform does not replace professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider for medical concerns. Reach Out is not responsible for any medical outcomes resulting from delayed or incorrect use of our services.” 

2. Emergency Disclaimer

“Reach Out is not a substitute for emergency medical services. If you are experiencing a medical emergency, please call 108 (in India) or visit the nearest hospital immediately. Our ambulance services are subject to availability and response time may vary based on traffic and operational factors.” 

3. No Guarantee Disclaimer

“While we strive to provide the best possible home healthcare and ambulance services, we do not guarantee specific results or outcomes. The availability of medical professionals, nurses, and caregivers depends on scheduling, demand, and service area coverage.” 

4. Liability Disclaimer

“Reach Out, its employees, and affiliates shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services. Users accept full responsibility for their healthcare decisions and actions.” 

5. Data & Privacy Disclaimer

“We take privacy seriously and follow industry-standard data protection practices. However, we cannot guarantee 100% security against cyber threats. Users are responsible for maintaining the confidentiality of their personal information.” 

6. Service Availability Disclaimer

“All services are subject to availability and may be affected by external factors such as weather conditions, technical failures, or staff shortages. We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.” 

7. Payment & Refund Disclaimer

“Payments for our services must be made in advance. Refunds will only be provided in exceptional cases as per our refund policy. Users are responsible for ensuring accurate payment details.” 

8. Third-Party Services Disclaimer

“Some services may be provided in collaboration with third-party healthcare providers, labs, or ambulance operators. Reach Out is not responsible for the actions, quality, or reliability of third-party services.” 

9. Technical Issues Disclaimer

“We strive to maintain seamless app and website functionality. However, we do not guarantee uninterrupted access due to potential technical errors, maintenance, or network issues.” 

10. Modification of Terms Disclaimer

“Reach Out reserves the right to modify or update these disclaimers at any time. Continued use of the platform after changes constitutes acceptance of the updated terms.” 

Reach Out App & Website Payment Policy 

Effective Date: 01-02-2025 
Last Updated: 01-02-2025 

This Payment Policy outlines the terms and conditions regarding payments, refunds, and cancellations for services provided by Reach Out Home Health Care. By using our app or website, you agree to comply with this policy. 

1. Payment Methods

We accept the following payment methods: 

• Online Payments: Credit/Debit Cards, Net Banking, UPI, Wallets
• Cash Payments: Available for all services.
• Bank Transfers: Available for bulk payments and all types of services 

2. Payment Terms

• Payments must be made in advance for most services.
• Certain services may allow partial advance payments, with the balance payable upon completion like blood sampling and Ambulance services.
• Invoices and payment receipts will be sent to the registered email or mobile number.
• Failure to clear dues may result in service suspension until payment is received within 24 hrs.

3. Refund Policy

Refunds are subject to the following conditions: 

• Refunds will be processed within 10-15 working days to the original payment method.
• Administration Charges is 10% on remaining refund amount.

4. Cancellation Policy

• Users can cancel their booking through the app, website, or by contacting customer support.
• Cancellations made at least 24 hours in advance may be eligible for a full refund (administrative charges may apply).
• “If the service is cancelled during the package period, the charges will be recalculated based on the standard service rates (original price per service). Additionally, a 10% administrative fee will be deducted from the remaining balance before processing the refund.”

5. Service-Specific Pricing

• Prices may vary based on the type of service, location, duration, and additional requirements.
• Users will be informed of the pricing before confirming a booking.
• Any additional costs incurred due to special requests or extended service time will be billed separately.

6. Changes to Payment Policy

• Reach Out reserves the right to modify this Payment Policy at any time. Any changes will be updated on the app and website.