Effective Date: 01-02-2025 

1. Introduction
   Welcome to Reach Out (An Initiative of SGRTS). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Reach Out mobile application and website. By accessing or using our services, you consent to the practices described in this policy.
2. Information We Collect
   We collect different types of information to provide and improve our services, including:

• • Personal Information: Name, contact details, email address, date of birth, and other identifying details.
  • Medical and Health Information: Health history, medical records, care plans, and patient feedback.
  • Location Data: Real-time and historical location data for staff allocation and patient management.
  • Usage Data: Log files, IP addresses, browser type, and usage patterns on the app and website.
  • Payment Information: Billing details for service payments and staff remuneration.

3. How We Use Your Information
   We use the collected information for the following purposes:

• • To provide care, maintain, and improve our app and website.
  • To schedule and manage patient care services efficiently.
  • To process payments and maintain financial records.
  • To ensure staff compliance and attendance tracking.
  • To analyse service effectiveness and enhance predictive analytics.
  • To communicate with patients, staff, and service providers.
  • To comply with legal and regulatory requirements.

4. Information Sharing and Disclosure
   We do not sell, trade, or rent user information. However, we may share information in the following cases:

• • With Authorized Personnel: Healthcare professionals and administrative staff for service management.
  • With Third-Party Service Providers: Payment processors, IT support, and analytics services.
  • For Legal Purposes: To comply with legal obligations or enforce our terms of service.
  • With Patient Consent: When explicitly permitted by the patient or their authorized representatives.

5. Data Security
   We implement industry-standard security measures to protect your personal and medical data. These include encryption, access controls, and secure storage practices. However, no system is completely secure, and we encourage users to take personal precautions as well.
6. Data Retention
   We retain user data for as long as necessary to fulfil service obligations and legal requirements. Upon request, we will delete or anonymize personal data in accordance with applicable laws.
7. User Rights and Choices
   Users have the right to:

• • Access, update, or delete their personal information.
  • Restrict or object to certain types of data processing.
  • Withdraw consent for data usage where applicable.
  • Lodge complaints with relevant data protection authorities.

8. Cookies and Tracking Technologies
   Our website and app may use cookies and similar technologies to enhance user experience and analyze usage patterns. Users can control cookie preferences through browser settings.
9. Third-Party Links
   Our platform may contain links to external websites. We are not responsible for the privacy practices of third-party sites and encourage users to review their policies.
10. Updates to This Policy
    We may update this Privacy Policy from time to time. Changes will be posted on our website and app, with a revised effective date. Continued use of our services after updates constitutes acceptance of the changes.
11. Contact Us
    For any questions or concerns regarding this Privacy Policy, please contact us at:

Reach Out Home Health Care 
Email Us: contactus@reachoutsgrh.in
Contact Us: 011-42251111, 7290058768
Address: 

By using our app and website, you acknowledge that you have read and understood this Privacy Policy.